How do I make their life easy? [or 'Now get a mirror for that forehead...']

• 'volunteer' != 'I should just accept that they won't fix things'

• corollary to your forehead: The bug situation, nine times out of ten, begins with the developer owing you nothing.

• Spectrum of easy->hard bugs

  • easy: PATCH- you bring jeff pants.
  • intermediate: you describe jeff's pants exactly for the search party
  • Hard: 'some guy with a funny accent was wearing funny clothes'